Tuesday, February 18, 2014

ESXi 5.0 HP Smart Array P420i Controller issue (no local Storage and no Array Controller)

Today we had an issue with an ESXi 5.0 Host. Is a HP DL360p Gen8, so we needed to reinstall the ESXi 5.0.

These ESXI host have 4TB of local Storage, so we need to reinstall the ESXi without destroy the Local VMFS Storage.

Downloaded the latest ESXi 5.0.0.update03-1311175.x86_64 and reinstall the ESXi in the Flash Card(we have our ESXi's installed in internal 4Gb Flash Cards).

When reinstalling the ESXi recognize a ESXi 5.0 installation and we choose to install(not upgrade), then after the install we had a surprise, no Local Storage on ESXi.
Troubleshooting the problem, we notice that HP Smart Array P420i Controller hpsa driver was from original ESXi 5.0 ISO and doesn't work, so we need to use the HP bundle driver/VIB.

We have some options here:

First option: Use a The HP customized VMware ESXi that will install all HP drivers(VIP) and bundles. In the ISO is already included the hpsa that fix the issue(you should get this from your vendor, or HP account support).

Second option: Install a offline bundle from HP. This offline bundle will update, install and remove old VIBs/drives.

How to install HP offline bundle.

First you need to download the latest from HP Software Delivery Repository: http://downloads.linux.hp.com/SDR/index.html

For ESXi 5.0
For ESXi 5.5

In our case was the hp-esxi5.0uX-bundle-1.5-39.zip

Before any changes or install, we need to put the host in Maintenance Mode.

After download the VIB we need to copy to the ESXi Datastore, again we will use WinSCP for this. You can copy directly to /var/log/vmware(if doesn't exist, create).
Or copy to any folder and then copy to the /var/log/vmware

cp offline-bundle.zip /var/log/vmware

After we copy the file we can install the VIB.

Run this command to install drivers using the offline bundle (this requires an absolute path):

For example(in our case):

esxcli software vib install –d /var/log/vmware/hp-esxi5.0uX-bundle-1.5-39.zip

After is finish, you should see a list of the VIBs that were installed and removed(also the ones that were skipped)

Next reboot the ESXi host.

After the server is rebooted you can now list the VIB that are installed.

Run the command:

esxcli software vib list | grep -i (in this case HP)

You should get something like this:

char-hpcru 5.0.3.09-1OEM.500.0.0.434156 Hewlett-Packard PartnerSupported 2013-04-16
char-hpilo 500.9.0.0.9-1OEM.500.0.0.434156 Hewlett-Packard PartnerSupported 2013-04-15
hp-ams 500.9.3.5-02.434156 Hewlett-Packard PartnerSupported 2013-04-26
hp-build 5.20.43-434156 Hewlett-Packard PartnerSupported 2013-04-15
hp-smx-provider 500.03.02.10.4-434156 Hewlett-Packard VMwareAccepted 2013-04-26
hpacucli 9.40-12.0 Hewlett-Packard PartnerSupported 2013-04-16
hpbootcfg 01-01.02 Hewlett-Packard PartnerSupported 2013-04-15
hponcfg 04-00.10 Hewlett-Packard PartnerSupported 2013-04-15
scsi-hpsa 5.0.0-28OEM.500.0.0.472560 Hewlett-Packard VMwareCertified 2013-04-15
scsi-hpvsa 5.0.0-22OEM.500.0.0.406165 Hewlett-Packard PartnerSupported 2013-04-15
vmware-esx-hp_vaaip_p2000 2.1.0-2 Hewlett-Packard VMwareAccepted 2013-04-15
ata-pata-hpt3x2n 0.3.4-3vmw.500.1.11.623860 VMware VMwareCertified 2013-04-15
hpnmi 2.0.11-434156 hp PartnerSupported 2013-04-15

Note: In bold is the hpsa driver that we need to change to fix the HP Smart Array P420i Controller issue.

Connect to your vCenter(or host) with vSphere and check you Datastores on the host and/or Hardware Status(only with vCenter). You should see in Storage sensor your disks and also HP Smart Array P420i Controller in the bottom.

Remove the Maintenance Mode.

Third option: Install only the hspa driver(was what we initially decided to test if it fix the issue):

Same procedure as the Second Option, but in this case is only the hpsa VIB that we will install.

You can download from HERE

After you downloaded just follow the same tasks in the above option.

After you install you should see a list of the one(s) that were removed, and the new one(s) that was installed.

Note: To install/remove VIBs you can also check http://kb.vmware.com/kb/2005205

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